Refund & Returns Policy

Last updated: 26 September 2026

This Refund & Returns Policy applies to products purchased from Volume Australia Pty Ltd (ABN 38 681 022 837), trading as Volume Australia (“we”, “us”, “our”), through drinkvolume.com and our online store. It forms part of our Terms of Service.

Your rights under the Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes those rights.

When we will refund or replace

We will offer you a replacement or a full refund (including any delivery charge you paid) if your order:

• arrives broken, leaking or damaged in transit;
• is faulty, or the product is not of acceptable quality (for example, a compromised seal or a product that is spoiled);
• is not what you ordered, or is missing items; or
• does not match its description on our website.

Where the problem is a major failure, you can choose whether you receive a replacement or a refund.

Change of mind

Because our products are liquor and we cannot resell bottles once they have left our care, we do not offer refunds or exchanges if you simply change your mind, order the wrong product, or no longer want it. This does not affect your rights under the Australian Consumer Law described above.

How to make a claim

Please contact us as soon as possible, ideally within 7 days of delivery, at hello@drinkvolume.com with:

• your order number and the name on the order;
• a description of the problem; and
• photos of the product, the bottle seal and the packaging (including the shipping label) where relevant.

Please keep the product and its packaging until your claim is resolved. If we need the product returned, we will tell you how and we will cover the cost of return shipping for faulty, damaged or incorrect items. Claims made after 7 days will still be considered in line with the Australian Consumer Law.

Refunds

Once your claim is approved we will process your refund to the original payment method within 5 business days. Depending on your bank or card provider, it may take a further few business days to appear in your account.

Cancelling an order

If you need to cancel an order, email us as soon as possible. If the order has not yet been dispatched we will cancel it and refund you in full. Once an order has been dispatched it cannot be cancelled, and the change-of-mind terms above apply.

Failed deliveries and age verification

We only sell and deliver liquor to people aged 18 years or over, under ACT liquor licence 14005807. The recipient may be asked for proof of age at delivery, and orders will not be left with anyone who appears to be under 18 or intoxicated. If a delivery cannot be completed for these reasons, or because incorrect address details were supplied, and the order is returned to us, we will refund the product price less any delivery and return charges incurred.

Contact us

Volume Australia Pty Ltd (trading as Volume Australia)
ABN 38 681 022 837
Liquor licence: ACT 14005807
hello@drinkvolume.com
0414 669 636